Refund policy

The 14-day return window

Anything ordered from elecnova.shop can be returned within 14 days of delivery — the last item on the order starts the count, in line with the European Union rule for distance selling. The fastest way to begin is an email to support@elecnova.shop with the order number and the piece you have in mind; we reply with a return label and the address.

Condition we can accept

Unworn, unwashed and still carrying its tag. Tops are checked at the neckline and the strap, because a halter that has been worn for an evening leaves a mark and an open-back cami picks up deodorant that no wash will lift. Skirts are checked at the waistband, the lining and the hem. Fitting a piece at home is fine — keeping it on for a night out is not.

Inspection and refund

Parcels are inspected within 2 business days of arriving in Alfter. When the garment is accepted the refund is issued to the original payment method and generally shows within 5 to 10 working days. We refund the garment price.

How the parcel travels back

Ask for the label in your first email; it goes out with the return address so the parcel is tracked against your order. Return postage is covered by the shop, so nothing is due at the counter.

Damage on arrival

Take photographs of the parcel and the garment and write to us within 48 hours of delivery. With those in hand we replace the piece or refund it, and you keep the damaged one.

Lost in transit

If the tracking stalls, contact us within 7 days of the expected delivery date. The carrier claim has a deadline and the trail goes cold quickly. Confirmed losses are replaced or refunded.

Who we are

KLAUS SCHEEL
Hauptstraße 238
53347 Alfter
Germany
Email: support@elecnova.shop
Phone: +49 228 748993