Shipping policy

Processing

Orders leave our address in Alfter within 1 to 3 business days. An order placed after midday on a Friday, or on a German public holiday, is picked on the next working day.

Estimated delivery

Delivery is estimated at up to 15 business days from dispatch. Carrier volumes, customs handling outside the European Union and the time of year can move the actual date by a few days in either direction, so treat the estimate as a planning figure rather than a promise to the day.

Shipping cost

Postage is not a flat rate: it is estimated at checkout from the distance between our warehouse and the delivery address you enter, and it appears in the order summary before you pay. Parcels of the same weight going to different places can therefore cost different amounts.

Tracking

A tracking reference is emailed as soon as the label is printed. First scans take 24 to 48 hours to show, so an empty tracking page on day one is normal.

Delays

Only chase a parcel once the 15-business-day estimate has passed, unless the tracking has stalled completely. A parcel that looks lost should be reported within 7 days of the expected delivery date so the carrier claim can be filed.

Transit damage

Report it within 48 hours of delivery with photographs of the packaging and the garment, and we arrange a replacement or a refund.

Address on the order

We ship to the address provided at checkout, so please check the postal code and any apartment number before paying. If a parcel comes back because the address was incomplete or uncollected, we will contact you about redelivery and the extra postage.

Who we are

KLAUS SCHEEL
Hauptstraße 238
53347 Alfter
Germany
Email: support@elecnova.shop
Phone: +49 228 748993